We, Our and Keepsake Cards refers to TJ Designs and our staff.
You, Your and the customer refers to the person whose name appears first on the order form or the name/names on any cheque sent with an order or the name on the credit card used.
(1) Card and/or materials may differ slightly from those pictured, the quality of the images are not comparable with the true products. Card dimensions given are approximate and there may be some variation between batches of cards.
(2) Because of the printing method, cards produced at a later date may not match exactly and so if this is important, please ensure you order plenty of stationery now.
(3) It is the customer’s responsibility to check their order form and ensure all details, names and spellings are correct.
(4) For mail order, a cheque for the total amount required, made payable to TJ Designs should be enclosed with the customer’s order form. We will not proceed with any order until payment has been received in full. For on-line ordering a valid credit/debit card is required.
(5) Postage charges are as follows;
Order value from £0.01 to £19.99 - postage charge is £4.95
Order value from £20.00 to £39.99 - postage charge is £5.95
Order value from £40.00 to £59.99 - postage charge is £6.95
Order value from £60.00 to £79.99 - postage charge is £7.95
Order value from £80.00 upwards - postage charge is £8.95
Very heavy orders may incur an extra postage charge. Customers will be contacted by e-mail for payment of this via Paypal, which must be paid before the order is processed.
Orders placed OUTSIDE of the UK may incur an extra postage charge. Customers will be contacted by e-mail for payment of this via Paypal, which must be paid before the order is processed.
(6) For personalised orders we will produce proof copies of all inserts required. These can be posted to the customer or alternatively we can e-mail them. Please note that we do not charge for producing proofs unless order is cancelled.
(7) The checking of the proofs is the responsibility of the customer. We require written confirmation either by letter or e-mail that the proof is fine or that amendments are required. We will not commence printing until the customer confirms that all is okay and we have the go ahead. Please note that e- mail confirmations are dated and filed.
(8) Any amendments that the customer requires after printing has commenced will result in an additional charge. Any errors on the part of TJ Designs will be rectified at our cost. We may require that any stationery in question be returned to us together with a written note of any faults or damage (postage will be reimbursed to the customer only where the fault lies with
TJ Designs). Stationery may be replaced or rectified as necessary based on an individual basis (see note 10 below).
(9) ORDER TIMES FOR HANDMADE STATIONERY
Order times will vary depending on our work load. Whilst most orders are completed within four to six weeks, we ask that where possible the customer give us eight weeks to process orders. If a quick turnaround is required we must be contacted before ordering. If order times are stated by TJ Designs they refer to order completion times and not delivery times; we cannot guarantee courier delivery dates. If you need a quick turnaround please contact us BEFORE ordering as WE ARE USUALLY ABLE TO COMPLETE AN ORDER WITHIN 3-4 WEEKS WHERE NECESSARY.
ORDER TIMES FOR ALL OTHER ITEMS
We will try to supply all items within 2 to 3 weeks. This is because we order as required from our supplier to ensure that there are no variations in colours in different batches.
(10) We are confident you will be happy with our products, however please ensure we receive any complaint you may have within seven days of receipt of goods, in order that action can be taken. Please note we can only exchange faulty goods after they have been received in full. Missing goods must also be reported within seven days.
(11) All of our wedding stationery (whether personalised or non personalised) is fully printed and assembled to order therefore we are unable to provide refunds for unwanted stationery nor can we accept cancellations once printing has commenced. There will be a charge if a personalised stationery order is cancelled before printing but after proofs have been compiled. This charge is variable depending upon complexity of the order and time spent but will not be less than £25.00. We strongly advise you to order a sample of your preferred design prior to placing your full order to avoid possible disappointment.
For all other items, we are unable to accept returns or give refunds unless the goods are faulty or TJ Designs have made an error in supplying the incorrect item.
(12) All wedding stationery designs are the copyright © 2006-2010 of TJ Designs and any use or reproduction without prior consent is strictly forbidden.
(13) TJ Designs reserves the right to amend, add or delete any detail, information, price and condition as shown on this web site without prior notice. Although rare it is possible that we may substitute materials when producing our stationery for similar without prior notice.
(14) We check for online orders daily at 11.00am Monday - Friday. Any orders received after this time will be processed the following day. Orders received after 11.00am on a Friday will be processed on Monday morning. Any holidays will be published on our main web page.
© 2006-2010 TJ Designs All Rights Reserved
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